Premier Family Mortgage, LLC Privacy policy.

Effective Date: June 1, 2024

By using any of our Services, you acknowledge the privacy practices we describe in this Premier Family Mortgage, LLC Privacy Policy. You also acknowledge that you have read this policy and other policies described.

Who We Are

When we say Premier Family Mortgage, LLC or Premier Family Mortgage or Premier Family or PFM we mean the company Premier Family Mortgage, LLC. A reference to "PFM”, "we" or "us" is a reference to the relevant Premier Family Mortgage, LLC that is involved in the processing activity. Premier Family Mortgage, LLC DOES NOT have any affiliates ("Affiliates").

SMS Disclosure

Messaging frequency may vary.
Opt Out: Reply “Stop” to opt-out of future messaging.
Help: Reply “Help” for more information
Rates: Message and Data rates may apply.
By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message (our message frequency may vary). Message & data rates apply. Reply STOP to unsubscribe from further messaging. Reply HELP for more information. See our Privacy Policy.
Data will not be shared with third parties for marketing or promotion purposes. We do not share data with third parties for marketing/promotional purposes

By submitting your phone number to Premier Family Mortgage, LLC, you are authorizing a representative of our company to send you text messages and notifications. Message frequency may vary. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us, and HELP to receive help

Information We Collect

Information You Provide

We collect information you provide to us. For example, we collect information from you when you create a PFM account, fill out a form or otherwise submit content through our Services, are referred to us via one of our third-party professional partner relationships, make a purchase, communicate with us via third-party platforms, participate in a contest, promotion or survey, request customer support or information about our Services, or otherwise communicate with us.

The specific information we collect depends on the context in which you provide it, and could include:

• Name

• Email address

• Postal address

• Phone number

• Social security number

• Location and approximate value of your property

• Age and/or date of birth

• Demographic information, such as race, ethnicity and gender gathered pursuant to federal requirements

• Related loan products or services you have used in the past

• Financial information, such as income, assets and net worth

• Home ownership status and employment status

• Insurance information

• Other profile data, including your interests and preferences

• Any other information you choose to provide

Information We Automatically Collect

We automatically collect certain information about your interactions with us or our Services, including:

• Transactional Information: When you make a purchase or complete a transaction, we collect information about the transaction, such as product or service details, financial details and the date and location of the transaction.

• Your Content: As you allow through your device or application, we may collect information and content stored on your device, such as photos or documents you select to upload.

• Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information, typically when esigning any documentation.

• Information Collected by Cookies and Similar Tracking Technologies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services.

• Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and which emails and advertisements you view, authenticate users, reconstruct or observe activity relating to a session or by a user for troubleshooting, issue resolution, and other purposes, and count visits to our websites.

• Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. In our mobile apps, we may also use technologies that are not browser-based like cookies.

  Information We Collect From Other Sources

  We obtain information from third-party sources in certain situations. For example, we may collect information about you from identity or other verification services, credit bureaus (including your credit report), advertising networks, mailing list providers, service providers and data brokers. Our Services also may allow or require you to integrate or connect your account with third-party services through service providers (such as Plaid or through our lender partners).

  The information we receive from such third parties varies depending on the information made available by those entities. Examples of the types of information we receive include financial account information, information about account balance, information about credit accounts, information about loan accounts, information about investment accounts, identifiers and information about account owners, information about account transactions and employment information.

  How We Use Your Information

  We use the information we collect to provide our Services to you.

  Other Reasons to Collect Information

  We also use the information we collect to:

  • Fulfill or deliver the services you requested

  • Provide, maintain, improve and develop new products, services and features, including repairing/improving errors in our Services

  • Personalize your experience with us

  • Send you technical notices, security alerts, support messages and other transactional or relationship messages, including responding to your inquiries and comments

  • Communicate with you about products, services, and events offered by PFM and others and provide news and information that we think will interest you. You may respond “Stop” or “Help” at any time to discontinue these services.

  • Monitor and analyze trends, usage, and activities in connection with our products and services

  • Personalize the advertisements to you.

  • Show you offers for third-party services personalized to you, based on information we have collected about you

  • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards

  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of PFM, our clients and others

  • Comply with our legal and financial obligations

  • Create de-identified, anonymized or aggregated information

  • Fulfill any other purpose at your direction

    How We Share Your Information

    We share your information only with our lender partners and companies that help complete your loan application. We DO NOT share your information with any 3rd party marketing companies or other non-affiliated companies with PFM.

    Sharing With Other Third Parties

    PPFM shares your information with non-affiliated third parties in the following circumstances:

    • We share personal information with vendors, service providers and consultants that access personal information to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, data analytics, property title and appraisal services, technical support, marketing and advertising.

    • If you submit a product review or post content in another public area of our Services, we share this information publicly on our Services.

    • If you choose to use integrations we offer on our Services, we may share certain information with the integration partners.

    • When you request information about services offered by other companies, we may disclose information about you to those companies so that we or they can notify you of, and determine if you qualify for, products or services. Such as an insurance agent, title company or realtor.

    • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

    • We may share personal information if we believe (1) that your actions are inconsistent with our user agreements or policies, (2) that you have violated the law, or (3) it's necessary to protect the rights, property and safety of PFM, our users, the public, or others.

    • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

    • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

    • We share personal information with your consent or at your direction, including but not limited to through third-party integrations you choose to enable.

    • If you have opted-in or consented to receive text messages, your consent to such messages will not be shared with any third parties.

      Children's Privacy

      PFM products are not intended for children. We don't direct our Services to children under 16, or knowingly attempt to solicit or receive information from children.

      California Shine The Light

      California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you're a California resident and would like to make such a request, please call us at 303-600-3680.

      Processing Of Information In The United States and Other Countries

      PFM is headquartered in the United States, and the Premier Family Mortgage, LLC offers goods and services to consumers in the United States. We have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

      Your Choices

      • Right to Correct Account Information

        You may update and correct certain account information, or delete your account, by logging into your account or calling us at 303-600-3680. Please note that we may retain certain information as required by law or for our legitimate business purposes.

Changes To This Policy

We may change this Premier Family Mortgage, LLC Privacy Policy from time to time. If we make changes, we'll notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice, such as adding a statement to our website or sending you a notification. We encourage you to review this policy regularly to stay informed about our information practices and the choices available to you.

Contact Information

If you have questions regarding this Premier Family Mortgage, LLC Privacy Policy, our information practices or other aspects of privacy relating to our Services, call us at 303-600-3680.

ADDITIONAL INFORMATION REGARDING YOUR STATE PRIVACY RIGHTS

Some states require that we provide additional information regarding our privacy practices and your privacy rights. States that have passed comprehensive privacy laws giving residents specific privacy rights include: California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia.

Below we provide you additional notices about our privacy practices and consumer rights relating to your information. Some of the rights may depend on when the law is effective and whether you are a resident of a state with specific privacy laws, as well as other factors. Also, Premier Family Mortgage, LLC can be considered a financial institution subject to other regulatory privacy frameworks, such as the Gramm Leach Bliley Act (GLBA), and the privacy disclosure and rights described in this section may not apply.

Notice of Information Collected

In the preceding 12 months, we have collected the following categories of personal information: